Frequently Asked QuestionsRead More
You choose which box(es) you would like, fill in the form online and send it through to us. You will receive an email which will ask you to set up a payment, and once in receipt of payment we’ll get your order packed and delivered to you, at a place of your choosing. You can choose a one-off order if you wish to try it first to see if the box is suitable for you. We do ask that customers commit to a minimum of 4 boxes when setting up a regular order.
How do I pay?Payment is in advance. For regular deliveries we recommend that you set up a standing order*. You may also pay by debit or credit card, as well as cash on delivery.
* Please note that a standing order is an agreement between you and your bank to pay us on a regular or ad hoc basis. We cannot approach your bank for payment and we cannot stop or suspend your standing order. Only you can do this.
What if I need to suspend my box for the week?If you wish to suspend your box for the week we require to be notified no later than Monday before your delivery is due. If we do not receive appropriate notice you will be charged full price for the boxes.
In such cases, we advise donating your box to a family member or neighbour to save the produce going to waste, while avoiding a charge for a box you won’t be able to use.
I’m going away on holiday, can I suspend my order?Absolutely, but please let us know by Tuesday for the week before your delivery is due. This avoids unnecessary waste going on the compost heap and loss of income for the co-operative. Full charges apply if we don't receive the appropriate notice.
I wish to cancel my box permanently, how much notice should I give?
What can I expect from my box?
You can also expect items you've never seen or heard of. We provide recipes on the back of the invoice, but you can get in touch if you don't know what to do with something. The internet is also a great resource for recipes! You can expect to get items you might never choose or that you might not like the look of. This is your chance to try it, and sometimes you will be amazed! Finally, you can expect some items not to last as long as their supermarket counterparts because there are no additives or preservatives, but on the whole they have a good shelf life.
It is very important that customers take these matters into consideration when buying fresh organic produce. If you expect otherwise, then perhaps supermarket shopping is more suited to you.
Should I wash my veg?
Can I specify that I only want locally grown produce?
Can I change my order?Yes - just let us know by 4pm on Monday.
Can I change the contents of my box?
I don't want a box. Can I just buy the veg I want?
I don't want veg, can I order a fruit box only?Yes, but you must order a minimum of £10, and a £2 delivery charge will be added.
What if I'm not happy with something in my box?
What time will my box arrive?We cannot give a specific time as there are many factors to consider when delivering such as school holiday periods, adverse weather, cancellations and so on.
What happens if I’m not at home?You can leave delivery instructions when placing your order telling us where you’d like the box left – in a Wendy house, a shed, boot of your car at work, under a bush even! Yes, we do get such requests! If you live in a flat and have a buzzer entry system, you may like to provide a door entry key/fob. You can let us know via email, phone or via our contact page.
Please note that it is your responsibility to take your box in, and you should know what day your delivery is scheduled for. We will leave the box in an agreed-upon place if one is given, but we cannot be held responsible for what happens after it has been left. If you live in a tenement block it is important to supply us with details of where we can leave the box. We cannot take responsibility if the box is stolen. If you wish to provide a cover for the box, please let us know that you have left one out.